Privacy Policy
At E2bet, your privacy is a top priority, and we are dedicated to safeguarding your personal information. We are transparent about the reasons we collect your data and how it is used. Additionally, we ensure that you are informed about your privacy rights.
This Privacy Policy explains how E2bet manages and uses your personal information when you access or interact with our website.
If you disagree with our Privacy Policy or are not interested in its terms, we advise you to refrain from using or browsing our website. Please note that by registering for an account, placing or withdrawing bets, transferring funds, or conducting any financial transactions on our platform, you consent to our Privacy Policy and acknowledge your agreement. While you can stop using our website at any time, we are required by law to retain certain personal information in our records.
This Privacy Policy may be updated periodically, and we will notify you of any changes through announcements on our platforms. We encourage you to review this policy regularly.
Who Manages Your Information?
This Privacy Policy outlines the collection and use of your personal data by E2bet, along with its subsidiaries, agents, and affiliates (referred to as “we,” “us,” or “our”). Together, we act as your “data controller” under applicable European data protection laws.
Contacting Our Data Protection Officer
If you have concerns about your data or wish to learn more about how E2bet handles your personal information, you can reach out to our Data Protection Officer at info@E2BET.com.
Information We Collect About You
Personally Identifiable Information
We collect personal information that you provide when creating an account, placing bets, or using any of the services on our website. Some of this information is necessary to access specific sections of the site. Information is collected in the following scenarios:
- When you open an account on E2bet;
- By voluntarily sharing it while browsing the website;
- By posting personal information in public areas of the site; and
- When contacting our customer support team.
The information we collect includes:
- Username or user ID;
- First name and nickname;
- Email address;
- Mailing address;
- Phone number;
- Billing address;
- Identification documents;
- Proof of address verification;
- Transaction history;
- Website usage preferences;
- Other details provided during your use of the website; and
- Credit/debit card or other financial details.
This information is necessary for billing purposes and to maintain the security of our user base. You can update or correct your information by contacting our customer support team. All collected information is used strictly for internal purposes and will not be shared with third parties, except as required by those directly involved in providing our services.
Telephone Calls
When you contact or are contacted by our customer service team for assistance, your call may be recorded to ensure the quality and security of the service provided.
Social Aspects of Our Service
If you participate in any social features of our platform, such as chat rooms, E2bet may collect and use the information you share during these interactions.
Non-Personal Information and Traffic Analysis
E2bet is committed to delivering a user-friendly website experience. To enhance service quality, we gather information about your interaction with the site, including which features you use and which you avoid. Our servers automatically collect administrative and traffic data such as:
- IP address;
- Date and time of access;
- Number of pages visited;
- Language preferences;
- Browser type;
- Software crash details.
This data is analyzed to improve the efficiency and performance of our website.
Cookies
To ensure smooth functionality and improve your browsing experience, E2bet uses cookies on its website.
How and Why We Use Your Personal Information
We utilize your personal information for the following purposes:
- To provide the services you have requested;
- To comply with legal and regulatory requirements;
- To monitor and improve the website’s quality and performance;
- To send you marketing communications.
In certain situations, your rights concerning your personal information may not be automatically apparent. This section explains the specific rights you hold, how they apply, and how to exercise them. E2bet respects and upholds your rights in every case.
Providing Our Services
We collect your personal information to assist with setting up your account and enabling access to our sportsbook, casino, and slots services.
To deliver our services effectively, we may share your information with external partners while ensuring your privacy is safeguarded. This sharing is essential for providing our services after your account registration. If you disagree with this practice, you are welcome to close your account and stop using our platform.
E2bet uses your personal details, including address verification documents, to manage betting liabilities and ensure proper usage. We reserve the right to monitor and validate your verified information if it exceeds business agreements, breaches our terms and conditions, or is required for legal purposes. Such monitoring is conducted securely without affecting your credit score and includes verification against third-party databases.
Monitoring Service Quality
As stated earlier, cookies and traffic analysis are employed to maintain and improve the quality of our services and ensure smooth user experiences. While we take legitimate measures to protect your personal data during these processes, you have the “right to object” if you feel your information is being used beyond the scope of safeguarding our business interests.
If you choose to object, we will address your concerns by managing your cookie preferences. However, this may require us to close your account entirely, as it directly impacts the functionality of the services provided.
Marketing
With your consent, we may send you promotional offers and updates via email, SMS, or other online channels. You can withdraw or modify this consent at any time.
Your Rights
1. Right to Rectification
If your personal information is recorded incorrectly, you have the right to request corrections. Some details can be updated through the “My Account” section of our website. For other corrections, please contact us directly at info@E2BET.com.
2. Right to Access Your Personal Information
You may request a copy of the personal information we hold about you. Simply contact us via live chat or email at info@E2BET.com. Once you make this request, you may fill out a verification form to help us process your corrections promptly (optional but recommended). We will also require identification to verify your account for security purposes.
We aim to respond to your request within one month, providing updates on the timeline and any associated administrative fees (if applicable).
3. Right to Erasure
You may request the deletion of your personal information at any time. However, this right is subject to certain conditions and may not always be permanent. Deletion may not apply in cases such as:
- Exercising freedom of expression;
- Compliance with legal obligations;
- Activities conducted in the public interest or by official authorities;
- Historical, scientific, or statistical research where deletion would have a significant impact; or
- Legal claims, notices, or complaints.
Sharing Your Personal Data
We may share your personal data with third parties under the following conditions:
- To comply with legal or contractual obligations;
- To fulfill terms of agreements or notices;
- To involve third-party assistance for processing your applications;
- If fraud is detected within or beyond payment and gaming activities;
- For research on addiction prevention (data shared anonymously);
- To protect the rights, property, and safety of our users, our platform, and others;
- In situations where sharing is legally permitted.
Your personal information may be stored and processed in countries where we, our affiliates, suppliers, or agents operate. By using our services, you consent to the transfer of your data outside your country.
When transferring data outside the EEA, we take extra precautions to ensure its security. Your data will be stored either within the EEA or in jurisdictions deemed adequate. Exceptions to this include compliance with:
- Corporate Governance Codes;
- Standard Contractual Clauses;
- American/European Privacy Shield frameworks.
Security
We prioritize the security of your data and implement robust measures to protect it. All personal information and passwords are stored in an encrypted, secure network database with advanced firewall protection. (Our service uses SSL version 3 with 128-bit encryption.) We also ensure that the security of our partners, agents, affiliates, and suppliers is upheld.
Data Retention
We retain personal information only for as long as necessary to meet our legal and business requirements. While storing data, E2bet adheres to local laws, contractual obligations, and user expectations. Once your personal information is no longer needed, it is securely disposed of.
Third-Party Intervention
We cannot guarantee the security of your information if it is shared with third parties, as these entities operate independently. However, if we receive any data from these third parties, we will handle it according to our Privacy Policy.
Our website may include links to external sites not governed by our Privacy Policy. If you visit these sites, the operators may collect and use your personal data in accordance with their own policies, which may differ from ours. We are not responsible for the practices or content of external websites linked to ours.
Analytics
We use Google Analytics, a service provided by Google Inc., to analyze website traffic and improve our services. Google uses the data collected for reporting and may apply it within its advertising network.
Personal Information Collected:
- Use of cookies and other information
Disclaimer
Our service is provided “AS-IS” and “AS-AVAILABLE” without any liability. We are not responsible for events outside of our direct control. Given the dynamic nature of technology and business, we do not guarantee the accuracy of your personal information, and we will not be liable for any indirect, incidental, consequential, or punitive damages related to your personal information.
Amendments and Changes to Our Privacy Policy
We may update our Privacy Policy or Security Policy periodically, so we recommend reviewing it regularly.
If there are significant changes, we will notify you in advance via email, a notice on our website, or other available communication channels. We will clearly outline the impact of any such changes.
No material changes will be made to our Privacy Policy without your explicit consent. If you choose to reject or do not accept the changes within a specified time frame, some services may no longer be available to you.